Visa Explore mobile app

Visa Travel Happy is a travel platform providing one-stop access to Visa travel-related tools and information (Global Customer Assistance Services or GCAS, Concierge Services, Currency Converter and ATM Locator), overseas offers and promotions, destination travel content and iconic experiences, travel money facts, airport and WiFi access information. It is available on desktop and as a mobile site in addition to within this Application. You can plan and create your own personalized trips and download to a PDF file on the desktop version of the Visa Travel Happy website, and access your saved trips on your mobile phone. You can submit your travel experiences and share them with your friends via social networks.

DID THIS is a function that enables you to declare your travel experiences. Tap the DID THIS button to mark experiences that you have accomplished.

Travel badges are awarded to users based on destinations visited and experiences accomplished. The more active you are on Visa Travel Happy, the more badges you earn. To see a complete list of your badges, go to My Visa > Profile & Settings.

Use the Visa Currency Converter to get an indicative exchange rate when using your Visa card overseas. You can also use the converter to review experiences in the destination's local currency or your preferred currency to help you plan your trip. Rates apply to the date the transaction was processed by Visa; this may differ from the actual date of the transaction. When there is no data connection, the last rates saved will be used.

“Country/region of residence” refers to your home country/region.  It is set to the country/region corresponding to your mobile device’s region format setting when the Application is first activated.

• If you have customized your Application, go to My Visa > Profile & Settings. Tap “EDIT”, select another country/region using the dropdown menu followed by “DONE”.
• If you have not customized your Application, go to My Visa. Tap “CUSTOMIZE”, select another country/region using the dropdown menu followed by “DONE”.
  

The language of the Application is set to the default language of your country/region of residence.  The available set of languages is dependent on the languages available for the country/region of residence selected.

• If you have customized your Application, go to My Visa > Profile & Settings.  Tap “EDIT”, select another language using the dropdown menu followed by “DONE”.
• If you have not customized your Application, go to My Visa.  Tap “CUSTOMIZE”, select another language using the dropdown menu followed by “DONE”.

• If you have already customized your Application, go to My Visa > Profile & Settings. Tap “EDIT” to make your changes followed by “DONE”.
• If you have not customized your Application, go to My Visa. Tap “CUSTOMIZE” to make your changes followed by “DONE”.

Some application services such as tap-to-call GCAS numbers, “Offers” and “Nearby” will only function if Location Services is turned on. You can switch on/off location services for this Application in the preferences setting of your mobile device.

You will receive alerts and notifications relevant to your country/region of residence if alerts and notifications are turned on for your mobile device. Adjust these settings on your mobile device to turn them off, but this means you will no longer receive alerts and notifications from the Application.

Data charges may apply when some services (such as “Nearby”) are accessed when you are connected via 3G/LTE instead of WiFi. To avoid unwanted charges, please activate WiFi where possible and switch off data roaming when traveling overseas. Data charges will vary between operators. Contact your mobile service provider to find out about data roaming charges.

• If you have customized your Application, go to My Visa > Profile & Settings. Tap “EDIT” followed by “CONNECT” and sign in using:
  • Facebook Connect, or
  • By entering your email and password followed by tapping on “CONNECT”. 
• If you have not customized your Application, go to My Visa. Tap “CUSTOMIZE” followed by “CONNECT” and sign in using:
  • Facebook Connect, or 
  • By entering your email and password followed by tapping on “CONNECT”. 

Only accounts verified on the Visa Travel Happy Website can be connected to the Application.

To disconnect from Visa Travel Happy, go to My Visa. Tap “CUSTOMIZE” followed by “DISCONNECT” and select “YES” to confirm. Once disconnected, you can no longer view trips and experiences that you have created on the Application. Your travel badges will no longer be visible and you will not be able to submit experiences or tap on “DID THIS” to mark experiences that you have accomplished.

Visa Travel Happy Accounts can only be deleted on the desktop version of the Visa Travel Happy website.

Saved Offers will be automatically removed from the Saved Offers list after 30 days. Offers are displayed in chronological order, with most recent offers displayed first.

Connect to your Visa Travel Happy account to view, manage or submit ’DID THIS’ experiences or view saved trips. To connect, read FAQ on “How do I link to my Visa Travel Happy Account?”

For non-Visa Travel Happy users, tapping on “DID THIS” will prompt you to sign in or register with a Visa Travel Happy Account.

“Submit experiences” is only available if you are a Visa cardholder and have linked this Application to your Visa Travel Happy Account. “DID THIS” can be selected only if you are connected to your Visa Travel Happy Account. If you are not connected, tapping on the DID THIS button will prompt you to sign in or register.

To suggest a new destination, go to Travel and tap on “SUGGEST A DESTINATION” from the destination menu.

To view your own experiences, go to My Visa > My Experiences.

Yes. To save destination content for offline viewing, go to Travel > Destinations. Tap the “SAVE THIS DESTINATION” checkbox to save content to your mobile device. Tap again to deselect. To view your list of saved destinations, go to Travel, tap on the right-hand menu followed by “SAVED DESTINATIONS”.

Content viewable offline: Destination information, money facts and experiences.
Content not viewable offline: Airport and WiFi information.

Trips can only be deleted on the Visa Travel Happy website and not on the Application. Go to the Trips page on the Visa Travel Happy website and tap "DELETE". Only trips that are in 'planning', 'on-trip', and 'post-trip (incomplete)' modes can be deleted. Completed trips and the experiences within these trips cannot be deleted.

View the Terms and Conditions and Privacy Policy within the App Information section found under More.